You had a busy day full of meetings. You rush out of one meeting
to rush into the airport. When you arrive at your hotel you are stressed. You are tired! You are hungry! You are
looking forward to a hot shower a stiff drink and warm meal. An
But if something extremely trivial is keeping you away from it how would you
feel? Fucking furious??? Yes well that’s exactly how I felt a couple of days
ago with the world’s local bank.
I had traveled overseas on some urgent business and was trying to
check into my hotel when I was informed that the preauthorization of my card could
not be processed. I was flummoxed. I had informed the card
center that I would be visiting overseas and they had reconfirmed with me that
my card was activated for overseas use and was good to go. But here I was
stranded and what was worse was I could not get through to the customer service
hotline. Well I could get through but I could not speak to anyone as no human
being was answering the call.
For a moment it seemed that I might I have to spend the night on
the road in a strange country.
Fortunately for me I had two other cards with me and I had been
prudent enough to inform the respective card centers that I might be using them
overseas. This precaution paid off and I managed to get my preauthorization
processed via my American Express card issued by NTB.
The sad thing is that the HSBC customer service line was not
answered that night though I tried three more times spending a total of at
least thirty to forty five minutes being on hold. And that at Automatic International Roaming
rates as well.
Which means I missed having my drink before having my dinner. Well at least I had hot water and a cosy bed to sleep on. Thank goodness for small mercies.
Now I admit a lot of people call me a credit card whore because I
do have quite a few of them issued by many banks. And I am not faithful to just
one. I guess sometimes being a whore does have its advantages. Otherwise I
would have ended up being screwed. Hence the title of this post. Tee hee hee!
4 comments:
There service is about the worst in the country. There is only one other firm that I know of that is in the same league ;)
"World's local bank" my ass! The worst bank in the country! Arrogant, ignorant, sick attitude and useless!!
INK
Ouch. That sucks. Their card center is near impossible to get through in the night. Which is of course day time in certain parts of the world when you travel. Glad you were able to use your other card. I've been in situations where my hotel reservation is not gone through and seriously it's not fun. Specially after a good fifteen hour flight. -Frank
Mostly, there service is limited till the time it takes for you to get a card.
And needless to say they will go to such an extreme to do so.
Recently my friend was offered a platinum card since he got thru' CIMA & also because he was earning more than 50k. Seriously, ryt?
Sometimes I do wonder how the recovery procedure works.
Anyways, glad that you somehow managed. Monthly interest payments should suck though.. :)
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